Lateness
All appointments begin strictly on the dot. If your appointment starts at 3pm, your paid time begins at 3pm sharp, whether or not you are present. To be fair to all our clients and consultants, we do not offer buffer-time allowances.
Cancellations
If you are going to be at least one hour late, or if you have to cancel, we require 24 hours’ notice.

Otherwise, your payment is forfeited – We do not issue refunds unless my Spirit team instructs us to – and we may not be able to offer you any further appointments. The non-negotiable, non-refundable cancellation fee is $100 for all services above $100, and $50 for services below $100.

(Please note that in accordance with Stripe payment commission policy, we can only refund 100% of your payment amount, but minus commission. A full refund will be given except the platform fee (3.4% + $0.50) which has to be absorbed by the customer. We apologise for the inconvenience and thank you for your understanding.)
Re-scheduling
This incurs a non-negotiable, non-refundable $100 fee. We are sure your time is precious. So is ours – and we will charge a premium for it.
No-shows
If you don’t turn up, your fee is forfeited and we may no longer offer you any more appointments.

By purchasing/participating in our services and/or reading our website, blog and social media posts, you acknowledge that our services are not a substitute for professional legal, psychological, financial or healthcare advice, assistance or treatment. We will at all times give our best as a professional Spirit practitioner. However, please remember what we said about how you co-create your future: We cannot guarantee the outcome of our services, other than to deliver the services purchased as described. All comments, reviews and recommendations on our website and social media platforms are expressions of opinion only.

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