Shipping

1. Where do Ame de Lumiere ship to?

We ship internationally to most countries! If you are not able to find your country in the drop-down list, please email us at support@amedelumiere.com.sg and we are more than happy to help you out!

2. I made a mistake in my shipping address.
Please contact us immediately at support@amedelumiere.com.sg and we will help you to sort it out!

Local Shipping Methods & Rates
● For all purchases above SGD$50, there will be a delivery charge of SGD$4.

International Shipping Methods & Rates
We offer different types of shipping via FedEx depending on how fast you want your deliveries to be! As shipping rates and delivery times differ for each country, please refer to the shipping section in the check-out page for more information.

We offer free international shipping for purchases above SGD$250

United States
● For all purchases, there will be a shipping fee calculated via FedEx upon checkout.

3. Who Is Responsible For International Custom Duties?
International Customers please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government.

Please be aware that these fees will usually be collected by the shipping agency upon delivery. All parcels are shipped from Singapore to your address.

Please also note that we are unable to fulfil any request to declare your package for any value other than the total value paid at check out

4. I did not receive my confirmation email upon check out, help!
If you do not receive your confirmation email, it is likely to be in your SPAM / Junk folder. We apologize if it is not found in your SPAM folder, please contact us at support@amedelumiere.com.sg and we will sort it out.
5. How Long Does It Take To Process My Order?
Upon check-out, a thank you email will be sent to you along with a copy of your order confirmation. We take 1-2 business days to process your order locally and 3-4 business days for international orders. We will notify you via email along with your shipment tracking number!
6. I cannot track my order.
We are working closely with our external partners and carriers to ensure your order can reach you as quickly as possible.

Please refer below for estimated shipping timings:
 ● Local orders: 3-5 business days
 ● International orders: 4-7 business days

Please allow the carrier 1-2 business days to register your shipping status. If your tracking number is not working at all, please reach out to us at support@amedelumiere.com.sg and we will assist you.

Ask Your Question

events@amedelumiere.com.sg

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(65) 9749 2857
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